Refund Policy

Last Updated: October 8, 2026

Brist.West is committed to providing professional, transparent, and fairly priced services to our clients.

Brist.West is a business brand operated by Bandik Solutions Inc., a Canadian corporation. This Refund & Cancellation Policy explains how cancellations, refunds, deposits, project payments, recurring services, and third-party expenses are handled when purchasing services from Brist.West.

This policy should be read together with our Terms of Service, applicable quotation, proposal, invoice, statement of work, or other written service agreement.

Where a project-specific written agreement contains different refund or cancellation terms, the project-specific agreement will apply to that project.

1. Custom and Professional Services

Most Brist.West services are customized to the individual requirements of each Client.

These may include:

• Website design and development

• Branding and creative services

• Digital marketing

• Search engine optimization

• Paid advertising management

• Technology consulting

• CRM implementation

• Business automation

• Systems integration

• Technical support

• Strategy and consulting

• Other customized professional services

Because these services require the allocation of personnel, project time, planning, research, development, and other resources, refunds are determined according to the stage of the project and the work already performed.

2. Initial Deposits

A deposit or upfront payment may be required before work begins.

The deposit may be used to:

• Reserve project capacity

• Schedule our team

• Conduct research and planning

• Begin design or development

• Configure systems

• Purchase approved third-party services

• Allocate technical or creative resources

Cancellation Before Work Begins

If the Client requests cancellation before Brist.West has begun substantive work on the project, the Client may request a refund of the amount paid.

Any approved third-party expenses, payment processing costs where legally permitted, or other non-recoverable expenses already incurred specifically for the Client may be deducted from the refund.

Cancellation After Work Begins

Once work has begun, the deposit is not automatically refundable.

If a project is cancelled after work has started, Brist.West will determine whether any unused portion of the Client’s payment remains after deducting:

• Work already completed

• Time already spent on the project

• Completed planning and research

• Project management time

• Approved third-party expenses

• Non-recoverable costs

• Completed milestones

• Resources specifically committed to the project

Any remaining refundable balance, if applicable, may then be returned to the Client.

3. Completed Work and Milestone Payments

Payments relating to work that has already been completed, delivered, approved, or accepted are generally non-refundable, subject to applicable law.

This includes approved or completed:

• Designs

• Website pages

• Development work

• Branding concepts

• Marketing materials

• Consulting sessions

• Strategy work

• CRM configurations

• Automation workflows

• Technical integrations

• Campaign setup

• Project milestones

Once a Client approves a milestone, Brist.West may continue to the next stage based on that approval.

A later change of preference does not normally create a right to refund work that was previously completed or approved.

4. Final Payments

Where a final payment is required before delivery, transfer, launch, deployment, or release of project assets, the final payment relates to work already performed or completed.

Accordingly, final payments are generally non-refundable after the applicable work has been completed and delivered, subject to applicable legal rights.

5. Change of Mind

Because Brist.West primarily provides customized professional services, a change of mind after work has commenced does not automatically entitle the Client to a full refund.

We will, however, review reasonable cancellation requests and determine whether an unused prepaid balance remains after accounting for completed work and incurred costs.

6. Project Cancellation by the Client

A Client may request cancellation of a project by contacting Brist.West in writing.

Upon cancellation:

• Work will normally stop within a reasonable period;

• Charges will be calculated for services already performed;

• Approved third-party expenses will remain payable;

• Completed milestone payments will generally remain non-refundable;

• Any outstanding amounts for completed work may remain payable; and

• Any unused refundable prepaid amount will be calculated where applicable.

Cancellation does not remove payment obligations relating to work already completed before the cancellation request.

7. Cancellation by Brist.West

Brist.West may cancel or terminate a project where reasonably necessary, including where:

• The Client materially breaches the applicable agreement;

• Required payments remain significantly overdue;

• The Client repeatedly fails to provide information or cooperation necessary to perform the services;

• The requested activity becomes unlawful or presents a material compliance risk;

• There is abusive, fraudulent, threatening, or inappropriate conduct; or

• Circumstances make continued performance reasonably impractical.

Where Brist.West cancels a project for reasons unrelated to a Client breach, we will generally refund any prepaid amount attributable to services that have not yet been performed, after accounting for approved third-party expenses and completed work.

8. Recurring Services

Certain Brist.West services may operate on a monthly or other recurring basis, including:

• Website maintenance

• SEO

• Digital marketing

• Advertising management

• CRM support

• Automation support

• Hosting-related services

• Technical support

• Consulting retainers

Clients may cancel recurring services according to the cancellation terms stated in their proposal, agreement, invoice, or subscription arrangement.

Cancellation normally prevents future renewal charges but does not automatically create a refund for work already performed during the current billing period.

If a recurring billing period has begun and services have already been performed, the applicable payment may be non-refundable or only partially refundable based on the unused service portion.

9. Digital Marketing and Advertising Services

Fees charged for digital marketing, SEO, advertising management, campaign setup, strategy, creative preparation, or related services compensate Brist.West for the professional work performed.

A refund will not normally be issued solely because a campaign does not achieve a particular:

• Number of leads

• Number of sales

• Revenue amount

• Conversion rate

• Search engine ranking

• Return on advertising spend

• Traffic level

• Business result

Marketing outcomes depend on numerous factors outside Brist.West’s control.

This does not affect a Client’s rights where Brist.West failed to provide services it expressly agreed to provide.

10. Advertising Spend

Advertising spend paid directly to platforms such as Google, Meta, Microsoft, LinkedIn, TikTok, or other advertising networks is separate from Brist.West’s professional service fees.

Once advertising funds have been spent or committed to an advertising platform, those amounts generally cannot be refunded by Brist.West.

Any refund or credit relating to advertising spend is subject to the policies and decisions of the applicable advertising platform.

11. Third-Party Products and Services

Third-party expenses may include:

• Domain registrations

• Hosting

• Software subscriptions

• Premium plugins

• Themes

• Stock images

• Fonts

• CRM subscriptions

• API services

• Cloud services

• Email platforms

• Advertising spend

• Third-party licences

• Other external services

Amounts paid or committed to third-party providers are generally non-refundable by Brist.West once the purchase or commitment has been made.

Any refund available from a third-party provider will be subject to that provider’s own refund policy.

12. Domain Names and Licences

Domain registrations, software licences, premium plugins, themes, subscriptions, and similar digital products purchased specifically for a Client are generally non-refundable once registered, activated, issued, or purchased.

If the applicable provider approves a refund, Brist.West may pass the refundable amount to the Client after any applicable fees or non-recoverable charges.

13. Revision Requests

A refund will not normally be provided because a Client requests design or functionality changes that fall outside the originally approved project scope.

Reasonable revisions included within the agreed scope will be handled according to the applicable proposal or service agreement.

Major changes, new functionality, additional pages, new concepts, or other work outside the original scope may require additional fees.

14. Client Delays

A Client is not normally entitled to a refund because a project is delayed as a result of the Client failing to provide required:

• Content

• Information

• Credentials

• Feedback

• Approvals

• Assets

• Access

• Instructions

Project timelines may be extended accordingly.

15. Third-Party Delays

Brist.West is not responsible for delays caused by third-party platforms or service providers outside our reasonable control.

Examples include:

• Hosting outages

• Domain registrars

• Advertising platform reviews

• Google or Meta account reviews

• Payment processors

• API providers

• App marketplaces

• CRM platforms

• Verification processes

• Third-party software providers

Such delays do not automatically entitle the Client to a refund of Brist.West’s completed professional services.

16. Duplicate or Incorrect Payments

If you believe you were:

• Charged twice;

• Charged an incorrect amount; or

• Charged after an agreed cancellation,

please contact us promptly.

Confirmed duplicate or erroneous payments will be corrected and refunded where appropriate.

17. Refund Processing

Approved refunds will normally be returned using the original payment method where reasonably possible.

The time required for funds to appear in the Client’s account may depend on:

• The payment method

• The Client’s bank

• The card issuer

• The payment processor

• Currency conversion

• Other financial institutions involved in processing the refund

Brist.West does not control processing times imposed by banks, card issuers, or payment processors after a refund has been submitted.

18. Currency Conversion and Banking Charges

Where a payment involves currency conversion, the amount ultimately received by a Client following a refund may differ from the original converted amount due to:

• Exchange-rate fluctuations

• Card network rates

• Bank conversion rates

• International transaction charges

• Payment processor charges

Brist.West is not responsible for exchange-rate differences or independent charges imposed by financial institutions.

19. Chargebacks and Payment Disputes

If you believe there is a billing issue, we encourage you to contact Brist.West before initiating a chargeback or payment dispute so that we have an opportunity to investigate and resolve the matter.

Submitting a fraudulent or knowingly inaccurate chargeback may constitute a breach of our Terms of Service.

Nothing in this section prevents a Client from exercising lawful rights available through their payment provider or applicable law.

20. Quality Concerns

If you believe the services delivered materially differ from the agreed scope, please contact us with details of the concern.

Where appropriate, we may first attempt to resolve the matter through:

• Corrections

• Reasonable revisions

• Technical fixes

• Completion of an outstanding deliverable

• Other reasonable corrective action

A refund will generally be considered after reviewing the specific circumstances, the agreed scope, and the work already performed.

21. How to Request a Refund

Refund or cancellation requests should be submitted in writing and should include:

• Client name

• Company name, if applicable

• Invoice or project reference

• Service purchased

• Date of payment

• Reason for the request

• Relevant supporting information

Requests may be sent to:

Email: sales@bristwest.com

We will review the request along with the applicable project scope, completed work, payments, third-party costs, and contractual terms.

22. Statutory Rights

Nothing in this Refund & Cancellation Policy is intended to exclude, restrict, or waive any consumer protection, cancellation, refund, warranty, or other statutory right that cannot legally be excluded or waived.

Where applicable law provides a Client with a mandatory cancellation or refund right, that law will take precedence over any conflicting provision of this policy.

23. Changes to This Policy

Brist.West may update this Refund & Cancellation Policy periodically.

Any updated version will be published on our website with a revised Last Updated date.

Changes will apply prospectively and will not remove contractual or statutory rights that have already arisen.

24. Contact Us

For refund, cancellation, or billing questions, please contact:

Brist.West
Operated by Bandik Solutions Inc.
804-4633 Glen Erin Dr
Mississauga, Ontario L5M 0Y6
Canada

Email: sales@bristwest.com
Website: bristwest.com