Terms of Service

Last Updated: October 8, 2026

Welcome to Brist.West.

Brist.West is a business brand operated by Bandik Solutions Inc., a Canadian corporation. These Terms of Service govern your use of bristwest.com and any professional services provided by Brist.West unless a separate written agreement states otherwise.

By using our website, approving a proposal, making a payment, or engaging our services, you agree to these Terms.

1. Services

Brist.West provides professional services including:

• Website design and development

• Digital marketing and SEO

• Branding and creative services

• Technology consulting and support

• CRM implementation

• Business automation and integrations

• Strategy and related professional services

Specific deliverables, fees, timelines, and responsibilities may be set out in a quotation, proposal, invoice, statement of work, or separate service agreement.

If a project-specific agreement conflicts with these Terms, the project-specific agreement will apply to that project.

2. Quotes, Scope and Changes

Our quotations and proposals are based on the information available when they are prepared.

Work requested outside the agreed scope may require additional time and fees. This may include:

• Additional pages

• New functionality

• Extra revision rounds

• New integrations

• Major design changes

• Additional campaigns or automation

• Work not included in the original proposal

We will communicate additional charges before proceeding where reasonably practical.

3. Client Responsibilities

Clients are responsible for providing the information, materials, access, credentials, approvals, and feedback reasonably required to complete the work.

This may include:

• Website or hosting access

• Domain credentials

• Logos and brand assets

• Written content

• Images and videos

• CRM or software access

• Advertising account access

• Business and project information

Delays in providing required materials or approvals may extend the project timeline.

The Client is responsible for ensuring that all materials supplied to Brist.West are lawful and properly authorized for use.

4. Payments

Fees and payment schedules will be stated in the applicable quotation, invoice, proposal, or agreement.

Depending on the project, we may require:

• An upfront deposit

• Milestone payments

• Monthly fees

• Recurring payments

• Final payment before delivery

Applicable taxes may be added where required.

Brist.West may pause work or withhold final deliverables until outstanding amounts relating to the project have been paid.

5. Deposits, Cancellations and Refunds

Deposits may be used to reserve project capacity, begin planning, allocate resources, and commence work.

Once work begins, payments are not automatically refundable.

If a project is cancelled, Brist.West may deduct amounts relating to:

• Work already completed

• Time spent on the project

• Completed milestones

• Approved third-party expenses

• Non-recoverable project costs

Any remaining refundable balance, where applicable, will be handled according to our Refund & Cancellation Policy.

Nothing in these Terms removes any legal right that cannot lawfully be waived.

6. Intellectual Property

The Client retains ownership of materials supplied to Brist.West.

Unless otherwise agreed in writing, ownership of custom final deliverables created specifically for the Client transfers after all applicable project fees have been paid in full.

Brist.West retains ownership of its pre-existing:

• Templates

• Frameworks

• Code libraries

• Tools

• Processes

• Methodologies

• Reusable components

• Internal working files

Third-party software, fonts, themes, plugins, stock media, APIs, and similar materials remain subject to their own licences.

7. Portfolio Use

Unless prohibited by a confidentiality agreement or otherwise agreed in writing, Brist.West may display completed non-confidential work in its portfolio, website, case studies, social media, presentations, and marketing materials.

Clients may request in writing that confidential projects not be publicly displayed.

8. Third-Party Services

Projects may rely on third-party services including:

• Hosting providers

• Domain registrars

• Advertising platforms

• CRM systems

• APIs

• Cloud services

• Plugins

• Software platforms

• Payment processors

Unless expressly included in our quotation, third-party fees are the Client’s responsibility.

Brist.West is not responsible for decisions, outages, restrictions, policy changes, suspensions, pricing changes, or technical changes made by third-party providers.

9. Marketing and Advertising

Marketing results depend on factors outside our control.

Brist.West does not guarantee specific:

• Sales

• Leads

• Revenue

• Search rankings

• Conversion rates

• Advertising results

• Website traffic

• Return on advertising spend

We will provide agreed services professionally and use reasonable efforts toward established objectives.

Advertising spend paid to platforms such as Google, Meta, Microsoft, LinkedIn, or other networks is separate from Brist.West’s professional fees.

10. Project Timelines

Project completion dates are reasonable estimates unless expressly guaranteed in writing.

Timelines may change due to:

• Client delays

• Scope changes

• Third-party issues

• Technical complications

• Platform or API changes

• Circumstances outside our reasonable control

We will make reasonable efforts to communicate material delays.

11. Revisions and Approvals

Included revisions will be defined by the relevant proposal or project agreement.

Requests that materially change the approved scope, concept, functionality, or structure may be treated as additional work.

Clients are responsible for reviewing designs, content, functionality, campaigns, configurations, and other deliverables before approval.

Once approved, substantial changes may require additional fees.

12. CRM, Automation and Technology Services

CRM systems, APIs, integrations, automation platforms, and third-party software may change over time.

We cannot guarantee permanent compatibility or uninterrupted availability of third-party systems.

Additional work required because of third-party changes may be billed separately unless covered by an active maintenance agreement.

13. Confidentiality

Each party agrees to take reasonable steps to protect confidential business, technical, commercial, and financial information received from the other party.

Confidential information may only be disclosed where:

• Necessary to perform the services;

• Shared with authorized personnel or service providers;

• The other party gives permission; or

• Disclosure is required by law.

Additional confidentiality terms may be established through a separate agreement.

14. Acceptable Use

Clients must not use our services for:

• Illegal activity

• Fraud

• Unauthorized system access

• Copyright or trademark infringement

• Distribution of malware

• Unlawful communications

• Deceptive or abusive activity

Brist.West may refuse or discontinue work that we reasonably believe involves illegal, fraudulent, deceptive, or unauthorized activity.

15. Suspension and Termination

Brist.West may suspend or terminate services where reasonably necessary because of:

• Materially overdue payments

• Material breach of an agreement

• Security risks

• Suspected unlawful activity

• Repeated failure to provide required cooperation

• Abusive or fraudulent conduct

Either party may terminate a service relationship according to the applicable proposal or agreement.

Following termination, the Client remains responsible for amounts properly owing for work already performed and approved third-party expenses.

16. Website and Service Disclaimer

We make reasonable efforts to maintain accurate website information and provide professional services.

However, we do not guarantee that our website or third-party systems will always be uninterrupted, error-free, or continuously available.

Information on our website is provided for general informational purposes and should not be treated as legal, financial, tax, accounting, or other regulated professional advice.

17. Limitation of Liability

To the maximum extent permitted by law, Brist.West and Bandik Solutions Inc. will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or services, including loss of anticipated revenue, profits, opportunities, or data.

Where liability may legally be limited, our total liability relating to a paid service will not exceed the amount paid to us for the applicable service giving rise to the claim.

Nothing in these Terms limits liability that cannot legally be excluded or restricted.

18. Privacy

Personal information is handled in accordance with our Privacy Policy.

By using our website or services, you acknowledge that personal information may be collected and processed as described in that policy.

19. Electronic Communications

You agree that project communications, approvals, invoices, agreements, and other records may be exchanged electronically through:

• Email

• Website forms

• Client portals

• Messaging platforms

• Electronic signatures

• Other mutually agreed methods

Electronic approvals and records may be relied upon to document project instructions and decisions where legally permitted.

20. Governing Law

These Terms are governed by the laws of the Province of Ontario and the applicable federal laws of Canada.

Any dispute will be subject to the courts having jurisdiction in Ontario, unless applicable law requires otherwise.

Nothing in these Terms removes rights or remedies that cannot legally be waived.

21. Changes to These Terms

We may update these Terms periodically to reflect changes to our services, practices, or legal requirements.

The latest version will be published on our website with the updated Last Updated date.

Changes to these website Terms will not automatically override a separate signed agreement for an existing project.

22. Contact Us

For questions regarding these Terms, please contact:

Brist.West
Operated by Bandik Solutions Inc.
804-4633 Glen Erin Dr
Mississauga, Ontario L5M 0Y6
Canada

Email: sales@bristwest.com
Website: bristwest.com