Privacy Policy

Last Updated: October 8, 2026

Brist.West respects your privacy and is committed to protecting the personal information you share with us.

Brist.West is operated by Bandik Solutions Inc., a Canadian corporation. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit bristwest.com, communicate with us, request information about our services, or engage us for professional services.

Our privacy practices are designed to comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) where applicable.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information directly from you when you communicate with us, submit a website form, request a consultation, become a client, or otherwise interact with Brist.West.

Information You Provide

Depending on your interaction with us, this may include:

• Full name

• Business or company name

• Email address

• Telephone number

• Mailing or business address

• Information submitted through contact or inquiry forms

• Project requirements and service preferences

• Communications and correspondence with our team

• Billing and invoice information

• Information required to provide or manage requested services

• Any other information you voluntarily provide to us

Please do not provide sensitive personal information through our website unless it is specifically requested and necessary for the service being provided.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

• Internet Protocol (IP) address

• Browser type

• Device type

• Operating system

• Pages visited

• Time and date of visits

• Referring website or source

• General website interaction and usage information

This information may be collected through cookies, analytics services, server logs, and similar technologies.

2. How We Use Personal Information

We may use personal information for purposes including:

• Responding to inquiries and consultation requests

• Communicating with prospective and existing clients

• Understanding your business requirements

• Preparing proposals, quotations, and service agreements

• Providing website development, digital marketing, technology consulting, CRM, automation, branding, and other professional services

• Managing client projects and accounts

• Processing invoices and maintaining transaction records

• Providing customer and technical support

• Improving our website, services, and customer experience

• Measuring website traffic and performance

• Maintaining the security and integrity of our systems

• Preventing fraud, misuse, or unauthorized activity

• Maintaining business and legal records

• Sending service-related communications

• Sending marketing communications where you have consented or where otherwise permitted by law

• Complying with legal and regulatory obligations

We will not use personal information for purposes that are materially different from those for which it was originally collected without obtaining additional consent where required.

3. Consent

Where required, Brist.West obtains consent before collecting, using, or disclosing personal information.

Consent may be provided expressly or may be reasonably implied from your actions, depending on the nature and sensitivity of the information and the circumstances in which it is collected.

For example, submitting an inquiry through our website provides consent for us to use the information submitted to respond to that inquiry.

You may withdraw your consent to certain uses of your personal information at any time, subject to legal, contractual, or operational restrictions.

Withdrawal of consent may affect our ability to provide certain services.

4. Cookies and Tracking Technologies

Brist.West may use cookies and similar technologies to operate and improve our website.

Cookies may help us:

• Remember website preferences

• Understand how visitors use our website

• Measure website traffic and performance

• Identify technical problems

• Improve functionality and user experience

• Evaluate the effectiveness of marketing campaigns

We may also use third-party analytics or advertising technologies that place cookies or similar technologies on your device.

You can normally control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

Where legally required, consent will be obtained before using non-essential cookies or similar tracking technologies.

5. Analytics and Third-Party Technologies

We may use third-party service providers to help us understand website activity, host our systems, manage communications, provide technical services, process payments, support marketing activities, or operate other parts of our business.

Depending on the services we use, these providers may process limited personal information on our behalf.

Third-party providers are permitted to access personal information only as reasonably necessary to perform the services for which they have been engaged and are expected to handle that information appropriately.

6. When We May Share Personal Information

Brist.West does not sell personal information for monetary consideration.

We may disclose personal information to:

• Employees and authorized personnel who require the information to perform their responsibilities

• Contractors and professional service providers working on our behalf

• Website hosting and cloud-service providers

• CRM and business-management platforms

• Email and communication service providers

• Analytics and technology providers

• Payment processors and financial-service providers, where applicable

• Accountants, legal advisers, auditors, or other professional advisers

• Government, regulatory, or law-enforcement authorities where disclosure is legally required

We may also disclose information in connection with a corporate transaction, restructuring, merger, acquisition, financing, or sale of all or part of a business, subject to applicable legal requirements.

We do not disclose personal information to unrelated third parties for purposes inconsistent with those described in this Privacy Policy unless we have obtained appropriate consent or are permitted or required to do so by law.

7. Processing Outside Canada

Some service providers used by Brist.West may store or process information outside Canada, including in the United States or other jurisdictions.

As a result, personal information processed in another jurisdiction may be subject to the laws of that jurisdiction and may, where legally permitted, be accessible to courts, government authorities, law-enforcement agencies, or national-security authorities in that jurisdiction.

We take reasonable steps when selecting service providers and seek appropriate contractual, administrative, and technical measures to protect information transferred for processing.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide requested services

• Maintain our relationship with clients

• Fulfill the purposes for which the information was collected

• Meet contractual obligations

• Maintain appropriate business and accounting records

• Resolve disputes

• Enforce agreements

• Satisfy legal or regulatory requirements

When personal information is no longer required, we may securely delete, destroy, or anonymize it in accordance with our retention practices and applicable law.

9. Information Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against:

• Unauthorized access

• Unauthorized disclosure

• Loss

• Theft

• Misuse

• Modification

• Destruction

These safeguards may include access controls, password protection, secure systems, software updates, restricted access, encrypted connections, backups, and other security practices appropriate to the nature and sensitivity of the information.

However, no website, electronic transmission, network, or data-storage system can be guaranteed to be completely secure. You should therefore use appropriate care when transmitting information electronically.

10. Marketing Communications

Where permitted by applicable law, Brist.West may communicate with you about services, business updates, promotions, or other information that may be relevant to you.

Where consent is required, we will obtain appropriate consent before sending commercial electronic communications.

You may unsubscribe from marketing emails at any time by:

• Using the unsubscribe link contained in an applicable email, or

• Contacting us directly

Unsubscribing from promotional communications will not prevent us from sending necessary transactional, contractual, administrative, or service-related communications.

11. Accessing and Correcting Your Information

Subject to applicable law, you may request:

• Confirmation of whether we hold personal information about you

• Access to personal information we hold about you

• Information about how your personal information has been used

• Information about certain disclosures of your personal information

• Correction of inaccurate or incomplete personal information

We may need to verify your identity before processing a privacy request.

Certain legal exceptions may limit our ability to provide access to particular information. If access is refused where required by law, we will provide an explanation where appropriate.

12. Withdrawal of Consent

Where our processing is based on consent, you may request to withdraw that consent.

Withdrawal will apply prospectively and may be subject to reasonable legal or contractual restrictions.

Certain information may still need to be retained or processed where necessary to:

• Complete an existing transaction

• Fulfill contractual obligations

• Maintain required business records

• Establish, exercise, or defend legal rights

• Meet legal or regulatory requirements

13. Accuracy of Information

We take reasonable steps to keep personal information accurate, complete, and up to date where necessary for the purposes for which it is being used.

You are encouraged to contact us if your personal information changes or if you believe information we maintain about you is inaccurate.

14. Third-Party Websites

Our website may contain links to websites, platforms, services, or resources operated by third parties.

Brist.West is not responsible for the privacy practices, security, accuracy, or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

15. Children’s Privacy

Our website and professional services are intended primarily for businesses and adults and are not directed toward children.

We do not knowingly seek to collect personal information from children without appropriate authorization or consent where required by law.

If you believe a child has provided personal information to us improperly, please contact us so that we can review the matter and take appropriate action.

16. Privacy Breaches

If a security incident involving personal information occurs, Brist.West will assess the incident and take reasonable steps to contain and investigate it.

Where required by applicable law, we will notify affected individuals and/or the appropriate regulatory authority of a privacy breach that presents a legally reportable risk.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

• Changes to our services

• Changes to our technology or business practices

• New service providers

• Regulatory or legal developments

• Changes to how we collect or process information

The most recent version will be published on our website with the updated Last Updated date.

We encourage you to review this Privacy Policy periodically.

18. Contact Us

Questions, concerns, complaints, access requests, correction requests, or other privacy-related inquiries may be directed to:

Privacy Officer
Brist.West / Bandik Solutions Inc.
804-4633 Glen Erin Dr
Mississauga, Ontario L5M 0Y6
Canada

Email: sales@bristwest.com
Website: bristwest.com

We will review privacy-related inquiries and complaints and take appropriate steps to address them in accordance with applicable law.